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TERMS AND CONDITIONS

Last Updated: 18th January 2026

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PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

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USE OF WEBSITE

This website is owned and operated by Ally Bay Natural Beauty & Health (“we”, “us”, or “our”). By accessing or using this website, including browsing, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Use, together with our Privacy Policy. By using this website, you confirm that you are at least 18 years old, or that you have obtained explicit consent from your parent or legal guardian if you are under 18. If you do not agree to these Terms of Use, or do not have such consent, you must not use this website. We may update or revise these Terms of Use at any time. Any changes will be posted on this website and will take effect immediately unless stated otherwise. Your continued use of the website constitutes acceptance of the updated terms. Where material changes occur, we will make reasonable efforts to notify you through our website, email, or other appropriate channels. You are strictly prohibited from engaging in any unlawful or harmful activities on this website, including but not limited to using the website for fraudulent, unlawful, or unauthorised purposes, soliciting others to engage in illegal activities, violating any applicable laws, regulations, or third-party rights, infringing or misusing any intellectual property rights, uploading or transmitting viruses, malware, or harmful code, collecting or tracking personal information of others, interfering with or bypassing the website’s security features, attempting to access systems or data without authorisation. We reserve the right to suspend or terminate accounts involved in prohibited activities, or where such actions are necessary to protect our systems, users, or business interests. The website may contain typographical errors, inaccuracies, or omissions. We reserve the right to correct any errors and update information without prior notice.

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USE RESTRICTION

All content on this website, including but not limited to text, images, graphics, logos, product descriptions, and trademarks, is the property of Ally Bay Natural Beauty & Health and is protected by applicable intellectual property laws. You may use the website for personal, non-commercial purposes only. You may not copy, reproduce, modify, publish, distribute, sell, display, or transmit any part of this site without prior written consent from us.

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LANGUAGE AND TRANSLATION DISCLAIMER

The primary language of this Website is English. For user convenience, automated translations into other languages (including French, German, Spanish, Japanese, Simplified Chinese, and Malay) are made available via third-party translation tools accessible at the top left corner of the Website. While reasonable efforts are made to facilitate understanding, such translations are provided for convenience only and may not be complete, accurate, or fully reflective of the original English content. In the event of any inconsistency, discrepancy, or conflict between the English version and any translated version, the English version shall prevail. Ally Bay Natural Beauty & Health shall not be liable for any misunderstanding, error, or loss arising from reliance on translated content.

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LINK TO THIRD-PARTY WEBSITE

This site may contain links to third-party websites that are not owned or controlled by us. We are not responsible for the content, security, or practices of any linked website. Your use of third-party websites is entirely at your own risk and subject to their respective policies. We encourage you to review their terms and privacy notices before engaging in any transaction.

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MEMBER ACCOUNT

To make purchases, you may be required to register for an account. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. We reserve the right to refuse service, suspend or terminate accounts, or cancel orders at our sole discretion. All personal information submitted through this website is governed by our Privacy Policy. In the event of inconsistency, the Privacy Policy prevails.

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PRICES 

All prices are charged in Malaysian Ringgit (MYR). Product prices are displayed on our website and are subject to change without notice. Final pricing may vary depending on delivery address and shipping charges, which will be shown at checkout. We take reasonable care to ensure pricing accuracy, but errors may occur. In such cases, Ally Bay reserves the right to cancel or refuse any order resulting from pricing errors, system malfunctions, or unauthorised promotions. We may modify or discontinue products or services at any time without prior notice.

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DISCOUNT CODE

The FIRST10 discount code is valid for first-time purchases only and may be used once per customer. This offer does not apply to the purchase of gift cards, gift sets, bundles, or items already on sale. The discount cannot be combined with any other promotions, discounts, or offers unless otherwise stated. Ally Bay reserves the right to amend or withdraw this offer at any time without prior notice. In the event of multiple promotions or discounts, only one offer may be applied per order unless otherwise stated.

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SUBMISSION OF ORDER

By placing an order through our website, you acknowledge and agree to be bound by our Terms of Use and any additional policies referenced herein. Once an order has been submitted, it cannot be cancelled or amended, except where permitted under our Cancellations Policy. All orders are subject to acceptance and availability, and Ally Bay reserves the right, at its sole discretion, to refuse, cancel, or limit any order at any time. In the event that an order is cancelled, we will make reasonable efforts to notify you using the contact information provided during checkout. For any enquiries relating to orders, shipping, or gift cards, please contact us at askme@allybay.com.my. We aim to respond to all enquiries within 1–2 business days.

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AVAILABILITY

All products are offered subject to availability. If an item is out of stock after you have placed an order, we will contact you to offer a substitute product. If you do not accept the substitute, your order will be cancelled, and the amount charged will be refunded. If you choose to wait for restock, your order will be fulfilled once the item becomes available.

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QUANTITY LIMITATIONS

We may limit the quantity of products purchased per customer, per account, per address, or per order. Orders deemed to be wholesale or bulk purchases may be refused. We reserve the right to decline or cancel any such orders.

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ONLINE PAYMENT CHANNEL

Payments can be made through secure online payment methods provided by our third-party payment processor, “Stripe”. Your payment information is encrypted during transmission. If your payment cannot be authorised, your order will be cancelled. No order will be shipped until payment is received. You are responsible for maintaining the security of your payment details. If you suspect any unauthorised use or breach, notify us immediately at  askme@allybay.com.my

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PRODUCT

Product images are for illustrative purposes and may not reflect the exact colour or texture due to variations in devices, lighting, or the natural ingredients used. Product packaging may differ from the images on the website. Product descriptions and specifications may change without notice. We make every effort to ensure accuracy, but do not guarantee that product descriptions, colours, or other content are error-free, complete, or current. Our products contain natural plant-derived ingredients and variations in colour, texture, or scent between batches may occur. These variations do not affect product quality or effectiveness. All products are manufactured under Good Manufacturing Practice (GMP) standards and have been notified to the Malaysia National Pharmaceutical Regulatory Agency (NPRA) as required.

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PRODUCT LIABILITY

Our products are intended for general external use only. You are responsible for determining whether a product is suitable for your skin type and for carefully reading all usage instructions before use. We are not liable for any allergic reactions, skin sensitivities, adverse results, or misuse of products, including results that differ from personal expectations. If you have known allergies, sensitive skin, or existing medical conditions, you should consult a qualified healthcare professional before using our products. To the fullest extent permitted by law, Ally Bay Natural Beauty & Health shall not be liable for any indirect, incidental, special, punitive, or consequential damages, including but not limited to loss of profits, loss of data, or business interruption, arising from the use of our website or products. Our total liability for any claim related to our products shall not exceed the total amount paid by you for the product(s) in question.

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FORCE MAJEURE

We shall not be liable for failure or delay in performance of obligations due to events outside our reasonable control, including but not limited to natural disasters, pandemics, strikes, supply chain disruptions, courier delays, and government restrictions.

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DISCLAIMER OF WARRANTIES

All products, services, and website content are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied. We do not warrant that the website will operate uninterrupted or error-free, that product results will meet your expectations, or that product information is always accurate, complete, or current.

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GOVERNING LAW AND JURISDICTION

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Malaysia. Any disputes arising shall be subject to the exclusive jurisdiction of the Malaysian courts.

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INDEMNIFICATION

You agree to indemnify and hold Ally Bay Natural Beauty & Health and its affiliates, officers, employees, agents, suppliers, and partners harmless from any claims, damages, losses, liabilities, or expenses (including legal fees) arising from your misuse of the website, violation of these Terms of Use, or infringement of any third-party rights.

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